Kalliora LLC ("Kalliora," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from kalliora.com.
1. Information We Collect
Information you provide
- Order information: name, email address, phone number, shipping and billing address, and payment details (processed by Stripe — we never see or store your full card number).
- Contact inquiries: name, email, and any information you include in your message.
- Newsletter: email address when you subscribe.
Information collected automatically
- Device & browser data: IP address, browser type, operating system, referring URL, and pages visited.
- Cookies: We use essential cookies to keep the site functioning (e.g., your shopping cart). We may use optional analytics cookies to understand how visitors use the site. See Section 5 below.
2. How We Use Your Information
- Fulfill and manage your orders (processing, shipping, returns).
- Communicate with you about your order, account, or inquiries.
- Send marketing emails (only if you opt in; you can unsubscribe anytime).
- Improve our site, products, and customer experience.
- Detect and prevent fraud.
- Comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We share data only with:
- Stripe — to process payments securely. Stripe's privacy policy: stripe.com/privacy.
- Shipping carriers (e.g., USPS, UPS, FedEx) — to deliver your order.
- Email service provider — to send transactional and marketing emails.
- Law enforcement — if required by law, subpoena, or court order.
4. Data Security
We implement industry-standard security measures including HTTPS encryption, secure server infrastructure, and Stripe's PCI-DSS Level 1 compliant payment processing. However, no method of electronic transmission or storage is 100% secure; we cannot guarantee absolute security.
5. Cookies & Tracking
- Essential cookies: Required for site functionality (cart contents, session). Cannot be disabled.
- Analytics cookies: Help us understand traffic and usage patterns. You may opt out through your browser settings.
We do not use third-party advertising cookies or sell data to ad networks.
6. Data Retention
We retain order data for as long as necessary to fulfill legal, accounting, and reporting requirements (typically 7 years for tax purposes). Contact messages are retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information (subject to legal retention requirements).
- Opt out of marketing communications at any time.
To exercise any of these rights, email us at privacy@kalliora.com. We will respond within 30 days.
8. Children's Privacy
Our site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, request deletion of your data, and opt out of any sale of personal information. As stated above, we do not sell personal information. To make a request, email privacy@kalliora.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.
12. Contact
For privacy-related questions or requests, contact us at privacy@kalliora.com.