This Shipping Policy explains how Kalliora LLC ("Kalliora", "we", "us") processes and ships orders placed on kalliora.com.
Shipping destinations
We currently ship to addresses within the 50 United States and the District of Columbia. We do not currently ship internationally.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day. During peak seasons or promotions, processing may take slightly longer; we will notify you by email if your order is delayed.
Shipping methods and rates
| Method | Estimated transit (after dispatch) | Cost |
|---|---|---|
| Standard | 3–7 business days | $5.95 · Free on orders of $75.00+ |
| Express | 2–3 business days | $14.95 |
Shipping costs are shown at checkout before you pay. Delivery estimates are provided by carriers and are not guaranteed.
Order tracking
When your order ships, you will receive an email with your tracking number. You can also check your order status at any time on our order tracking page.
Address accuracy
Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately at support@kalliora.com — we can update the address if the order has not yet shipped.
Lost, stolen or damaged packages
If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local carrier office, then contact us within 7 days of the delivery date. If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging; we will send a replacement or issue a full refund.
Sales tax
Sales tax is calculated at checkout based on the shipping address, where required by law.
Questions
Contact us at support@kalliora.com. We reply within 1 business day.